Frequently Asked Questions
Ask Away...
Are there any additional charges or hidden costs?
Absolutely not! The prices you see on our website are nett and there is no GST charged on checkout. The only charges that you may incur will be for delivery, but fret not as we do offer free delivery with a minimum spend.
Are your items in stock?
Our items are in stock except for pre-order items and otherwise stated in the product description. Pre-order items have a lead time of up to 5 weeks from placement of order to delivery.
I would like to visit your retail shop. Where are you located?
You can visit us at #06-04 Cendex, Bukit Merah 108880.
How do IÂ order?
Simply click on your desired item, add it to your shopping cart with your desired quantity and once you are ready, you can proceed to your shopping cart for check out. Kindly ensure that all information is correct before confirming your purchase.
Do I have to sign up for an account to place an order?
No, you may check out your order as a guest. However, you are highly encouraged to sign up for an account to minimize the hassle of entering your details again for future orders.
I have a discount code, how do I apply it to my order?
Simply enter your discount code during checkout before your payment is processed.
How do IÂ pay for my order?
We accept payments made via Visa, Mastercard, Alipay, and Paypal.
Can I amend or cancel my order after payment?
We do not allow amendments to be made to your order once it is placed. This will allow us to pack your orders efficiently and to minimize errors.
Has my order been scheduled for delivery?
We will send you a delivery confirmation email once your order is packed and ready for delivery.
Do you provide installation?
Unfortunately, we do not provide this service.
Does your products come with warranty?
Yes! For more details on the warranty, please refer to our Terms & Conditions or to the individual product description.
Can we self-collect our order?
Yes! You can collect it from our store located at #06-04 Cendex, Bukit Merah 108880.